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Every project here is in production, serving real customers. Not mockups, not prototypes.

AI Integration — Live since 2024

ATW Cargo — AI Assistant

ATW Cargo is a Miami-based international freight forwarding company handling shipments across Latin America and beyond. Their challenge: a high volume of WhatsApp and web inquiries that required manual qualification, slowing their team and losing leads outside business hours.

We built and deployed a production AI assistant that handles the full intake flow. It qualifies leads, captures shipment details, creates CRM records, sends automated email alerts, and escalates to a human when needed. It works in any language the customer writes in.

AI Assistant CRM Integration WhatsApp Multilingual Automation
Visit live site
Status Live
Client ATW Cargo
Industry Freight Forwarding
Location Miami, FL
Channels WhatsApp + Web
Languages Any language
Availability 24/7
Results

By the numbers

98%
Response Rate
24/7
Availability
0s
Manual Qualification
Languages Supported
How We Built It

Process and stack

01
Discovery and process mapping
We mapped the full customer intake journey, identified every decision point, and defined what the AI needed to know versus when to escalate to a human.
02
AI system design and prompting
Built a triage logic layer with HMAC-validated webhooks, session persistence via Redis, and a carefully tuned system prompt that keeps the assistant on-brand and on-task at all times.
03
CRM and email integration
Connected the AI to Monday.com for lead tracking and Resend for automated email alerts. Every qualified lead flows into the CRM automatically with full conversation context attached.
04
Deployment and monitoring
Deployed to Railway with Chatwoot for human escalation and a visitor kiosk for the office. The system has been running in production with zero downtime since launch.
Stack used
Claude API WhatsApp Business API Twilio Redis Node.js Railway Monday.com Resend Chatwoot PostgreSQL
Your Business Next

Want something like this for your business?

We will start with a free consultation to understand your process, your customers, and what a system like this would mean for your bottom line.